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I’ve just placed a table reservation request in the mobile app / webapp. How long will it take to hear back from you guys?

When Discotech receives your reservation request via the mobile app / webapp, we submit the request to our venue management contact(s) as soon as possible – usually within minutes, but definitely no later than several hours after you’ve placed it. After that, your wait time for a response is in the hands of venue management – and of course, some venues are busier and/or less efficient than others and thus respond slowly.

Here are the typical customer wait times for a VIP table request:

Same-day or next-day event: club usually responds within 30 minutes to 2 hours.

Event is within 1 week: club usually responds within 24 hours.

Event is 2-4 weeks out: club usually responds with 24-96 hours.

Event is 4+ weeks out: club in some cases may take 5 days or longer to respond, as pricing may not yet be set in stone, or they don’t know how much demand there will be yet.

It’s important to note that each of our venue management partners take certain days off as their “work weekend” days, where they won’t be in the office to review or process reservation requests. (The most popular days off are Mondays, Tuesdays, and Sundays for clubs that don’t have events on those days.) If your request waiting period includes one or more of these “work weekend” days off, you can expect additional delays in receiving an answer.

The best strategy to getting a request answered in a timely fashion is to book as early in advance as possible. However, we understand that many of you like to make/change party plans on the fly and live life by the seat of your pants…. and no worries, we’re still here for you whenever you want to do so. Discotech utilizes the latest communications technology to follow up with our venue partners on your inquiry daily until you receive the answers you need regarding your reservation, and we’ll contact you via text or e-mail as soon as we receive those answers. And of course, if you ever want immediate real-time status on your reservation, feel free to just ping us via e-mail or text message to our help line! 🙂

Updated on March 19, 2020

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